Frequently Asked Questions

Local 954-427-8888

Toll Free 800-226-4946

 

How long does my order take from placement to shipment?

Your order will ship within 5 business days as long as all artwork has been properly submitted and payment has been received.

Can I e-mail or fax my artwork.

You may submit your artwork via e-mail. We will not accept faxed artwork. Please review our artwork specifications page.

Is engraving included?

Engraving is not included in the price. We believe that you should only pay for the engraving that you need and you should not pay a penny more. You will be charged a logo fee if you want to use your logo or clip art on the award and a per character charge for each character that we engrave.  

Do you save old orders and artwork?

Yes, we save orders for three years, which includes the original artwork. However, if we cannot locate the previous order, we will notify you via e-mail within 48 business hours.

When and how do I pay for my order?

All orders must be paid in full at the time of placement. We accept Visa, Master Card, American Express, & Pay Pal.

How will I know when my order ships?

You will receive an e-mail notification, with tracking information included.

Do I get to see a proof before my order is produced?

If requested, or based on the product ordered, we will provide one (1) free proof. The proof will be delivered via e-mail, in a PDF format. Please note that production will be suspended until the signed approval form is received.

What if I receive my award and am unhappy with the results?

Please give us a call. We work hard to satisfy all of our customers and I am sure we can satisfy you!

Can you ship to a P.O. Box?

Yes, but the only way is via the USPS

Will you ship international?

Yes, you must contact us before the order is finalized. You will be responsible for additional duties and tariffs.

What do I do if I send my artwork and it is not acceptable for engraving?

If we can fix the artwork with minimal work we will. If the artwork has to be recreated you will be contacted about additional charges.